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Forgot your password? Request a reset link from the Blujay web app, then choose a new password. This works for both the web app and the iPhone app, because they use the same password.

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How to reset it

1

Open the reset page

Go to app.blujay.io and click Forgot password? under the password field.Or open the reset page directly: app.blujay.io/?auth=forgot-password
2

Enter your email

Enter the email you sign in with and click Send reset instructions.
3

Open the email from Blujay

Click the reset link in the email. It brings you back to Blujay.
4

Choose a new password

Enter your new password twice and click Reset Password. Passwords need at least 8 characters.
5

Sign in

When you see Password updated, click Back to Sign In and sign in with your new password.
On the iPhone app? Reset your password on the web using the steps above, then sign in to the app with your new password.

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What to know

  • The link works once and expires after 60 minutes. If you request another reset, earlier links stop working.
  • In more than one workspace? You’ll get a separate email for each workspace, because each one has its own password. Use the link for the workspace you want to sign in to.
  • Your other devices are signed out. After a reset, sign in again on your other browsers and on the iPhone app.

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Common problems

  • Check your spam or junk folder.
  • Make sure you entered the email you sign in with. For your security, Blujay shows the same confirmation whether or not an account exists for that email.
  • Wait a minute, then request another reset.
Type the same password in both fields.
Use at least 8 characters.
Wait a minute before trying again.
If you were invited to a workspace, use the link in your invite email to set your password. Invite links expire after 7 days, so ask your workspace admin to resend it if yours has expired.

Still stuck?

Email support@blujay.io and we’ll help you out.