Calling

You can call contacts from your Blujay numbers on the web, on the iPhone app, and from Follow Up Boss with the Chrome extension. Your contacts see your Blujay number when you call, and their calls to that number reach you and your team.

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Make a call on the web

During the call, a bar across the top of Blujay shows the timer, with Dialpad, Mute and Hang up. To call a number that isn’t saved yet, click + (New message), type the number next to To:, and click the phone button.

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Make a call on the iPhone app

Open a conversation or contact and tap Call contact. The call uses your iPhone’s call screen, with Mute, Speaker and End Call.

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Make a call from Follow Up Boss

With the Chrome extension, click Call with Blujay next to a phone number in Follow Up Boss.

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FaceTime Audio

Some Blujay numbers can also place FaceTime Audio calls. When yours can, you’ll see a FaceTime Audio button next to the phone button.

• FaceTime Audio only works with contacts who use FaceTime. If someone isn’t on FaceTime, the button is greyed out and Blujay tells you, so you can make a regular call instead.
• Each Blujay number has a daily limit on FaceTime Audio calls to new contacts. Hover over the FaceTime Audio button to see how many are left. You can always FaceTime people you’ve already talked to.

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Where incoming calls ring

When someone calls your Blujay number:

• If the conversation is assigned to a teammate, the call rings that teammate.
• If it isn’t assigned, it rings your workspace’s default forwarding number, and everyone who’s chosen to answer unassigned calls in their browser.
• If nobody answers within about 20 seconds, the caller can leave a voicemail.

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Set your forwarding number

Your forwarding number is the phone that rings for calls assigned to you.

1. In the web app, click your profile picture at the bottom of the left sidebar, then click Call Settings.
2. Enter your number under Forwarding Number and click Save.

Workspace owners and admins set the default forwarding number for unassigned calls in Settings → Account.

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Answer calls in your browser

Calls can also ring in Blujay itself, so you can answer from your computer. Choose how in Notification Settings, under Ring me on: Turn on Ring me for unassigned calls to also ring for calls nobody’s assigned to. Whoever answers first takes the call. When a call rings in your browser, you’ll see Incoming call with Answer and Decline. Click Silence (or press Esc) to stop the ringing without declining. Blujay needs to be open and signed in, in a browser tab or the Chrome extension, and you’ll need to allow your microphone to answer.

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Voicemail

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Set your voicemail greeting

1. Click your profile picture, then Call Settings.
2. Under Voicemail Greeting, choose Custom, then Record your greeting or Upload an audio file (up to 60 seconds).
3. Click Save.

Callers hear your greeting for conversations assigned to you. Without one, they hear your workspace’s greeting, or a standard message.

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Listen to voicemails

Voicemails appear in the conversation as a card with a player, and the conversation shows Voicemail in your inbox.

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Transcripts and summaries

Answered calls and voicemails show a short preview on their card. Click the card to open Call details, with a summary of the conversation and View transcript for the full transcript. Summaries are only created when there was a real back-and-forth conversation.

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Missed calls and private callers

• A missed call shows Missed call in the conversation and marks it unread.
• Calls from blocked or private numbers show as Private caller. You can see and assign them, but you can’t text them back.

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Common problems