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Blujay can notify you about new messages, missed calls, voicemails and conversations assigned to you. You can get notifications in four places: Turn notifications on for each device you use, then choose what you’re notified about. Your choices apply to every device.

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Turn on notifications

1

Open Notification Settings

In the web app at app.blujay.io, click your profile picture at the bottom of the left sidebar, then click Notification Settings.
2

Turn on this browser

Next to This browser, click Enable notifications.
3

Allow notifications

When your browser asks, click Allow. This browser changes to On.
You’ll get alerts even when Blujay isn’t the tab you’re looking at.

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Choose what you’re notified about

1

Open Notification Settings

In the web app, click your profile picture at the bottom of the left sidebar, then click Notification Settings.
2

Choose which conversations

Under Notify me about, choose All conversations, Mine and unassigned or Only mine. This applies to messages, missed calls and voicemails.
3

Choose which alerts go where

Under Alerts, turn each alert on or off in the Desktop and Phone columns.
4

Send a test

Click Test next to an alert. You’ll see where it was sent, for example Sent to Chrome on Mac and iPhone app.

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What you’ll be notified about

All of these are on by default except Assigned to me. Click or tap a notification to open that conversation. If you already have that conversation open and on screen, you won’t get a notification for new messages in it.

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The badge on the iPhone app

The number on the Blujay app icon is how many conversations need your attention. It isn’t a count of unread messages.

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More than one device

You can get notifications on as many devices as you like. Turn notifications on for each one. Each iPhone gets notifications for one Blujay account at a time: whoever signed in most recently. When you sign out of the iPhone app, that iPhone stops getting your notifications.

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Common problems

Check these in order:
  1. In Notification Settings, make sure the device shows On (browser) or the iPhone app’s Settings tab shows Allowed and Registered.
  2. Make sure the alert is turned on in the right column: Desktop for computers, Phone for your iPhone.
  3. Check Notify me about. With Only mine or Mine and unassigned, you won’t hear about conversations assigned to someone else.
  4. Check that Focus, Do Not Disturb or your computer’s notification settings aren’t silencing your browser or Blujay.
  5. Click Test to send yourself a test notification.
Your browser is blocking notifications from Blujay. Click How to fix in Notification Settings, or:
  1. Click the icon at the left of the address bar.
  2. Set Notifications to Allow.
  3. Reload the page.
You’re using Blujay in a browser tab on your iPhone, where notifications aren’t available. Install the Blujay iPhone app, or add Blujay to your Home Screen (see the Home Screen tab above).
This browser doesn’t support notifications. Try the latest version of Chrome, Edge, Firefox or Safari.
Notifications are turned off for Blujay in your iPhone’s settings. To turn them back on:
  1. Open the iPhone Settings app.
  2. Tap Notifications, then Blujay.
  3. Turn on Allow Notifications.
  4. Close the Blujay app completely and open it again.
Your iPhone couldn’t finish setting up notifications. In the app’s Settings tab, tap Retry Registration.
None of your devices has notifications turned on for that column. Follow the steps under Turn on notifications for the device you want.
Assigned to me is off by default. Turn it on in Notification Settings.

Still stuck?

Email support@blujay.io and we’ll help you out.