> ## Documentation Index
> Fetch the complete documentation index at: https://support.blujay.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset your password

> Get a reset link by email and choose a new password.

Forgot your password? Request a reset link from the Blujay web app, then choose a new password. This works for both the web app and the iPhone app, because they use the same password.

## How to reset it

**1. Open the reset page**

Go to [app.blujay.io](https://app.blujay.io) and click **Forgot password?** under the password field.

Or open the reset page directly: [app.blujay.io/?auth=forgot-password](https://app.blujay.io/?auth=forgot-password)

**2. Enter your email**

Enter the email you sign in with and click **Send reset instructions**.

**3. Open the email from Blujay**

Click the reset link in the email. It brings you back to Blujay.

**4. Choose a new password**

Enter your new password twice and click **Reset Password**. Passwords need at least 8 characters.

**5. Sign in**

When you see **Password updated**, click **Back to Sign In** and sign in with your new password.

> [!NOTE]
>
> On the iPhone app? Reset your password on the web using the steps above, then sign in to the app with your new password.

## What to know

* **The link works once and expires after 60 minutes.** If you request another reset, earlier links stop working.
* **In more than one workspace?** You'll get a separate email for each workspace, because each one has its own password. Use the link for the workspace you want to sign in to.
* **Your other devices are signed out.** After a reset, sign in again on your other browsers and on the iPhone app.

## Common problems

> [accordion] I didn't get the email
>
> * Check your spam or junk folder.
> * Make sure you entered the email you sign in with. For your security, Blujay shows the same confirmation whether or not an account exists for that email.
> * Wait a minute, then request another reset.

> [accordion] It says "Reset link no longer valid"
>
> The link has expired, was already used, or was replaced by a newer one. Click **Request another reset** and use the link in the newest email.

> [accordion] It says "Passwords do not match"
>
> Type the same password in both fields.

> [accordion] My new password isn't accepted
>
> Use at least 8 characters.

> [accordion] It says "Too many requests, please try again later"
>
> Wait a minute before trying again.

> [accordion] I never set a password
>
> If you were invited to a workspace, use the link in your invite email to set your password. Invite links expire after 7 days, so ask your workspace admin to resend it if yours has expired.

> [card] [Still stuck?](mailto:support@blujay.io)
>
> Email [support@blujay.io](mailto:support@blujay.io) and we'll help you out.


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