> ## Documentation Index
> Fetch the complete documentation index at: https://support.blujay.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage your team

> Invite teammates, choose their role, assign conversations and turn off access.

Everyone in your workspace shares one inbox and your workspace's Blujay numbers. Workspace owners and admins invite teammates and manage their access from **Settings → Team Members**.

## Roles

| Role | What they can do |
| - | - |
| **Owner** | Everything an admin can do. Each workspace has one owner, whose role can't be changed or turned off. |
| **Admin** | Everything a member can do, plus invite and manage teammates, connect integrations, and change workspace settings in **Settings**. |
| **Member** | See every conversation, send from any of your workspace's numbers, assign conversations and make calls. Members don't see **Settings**. |

## Invite a teammate

**1. Open Team Members**

In the web app, click **Settings** in the left sidebar, then the **Team Members** tab.

**2. Add them**

Click **Add member**. Enter their **Email address** and **Display name**, and choose **Admin** or **Member**.

**3. Send the invite**

Click **Send invite**. They'll get an email with a link to join your workspace and choose a password.

Their status shows **Pending Invite** until they join, then **Active**. Invite links expire after 7 days. To send a new one, open the **…** menu on their row and click **Resend invite**.

## Cancel an invite

Sent an invite to the wrong person, or no longer need it? Open the **…** menu on their row, click **Cancel invite**, then click **Cancel invite** again to confirm. The invite link stops working right away and they're removed from the list. You can invite the same email again later.

## Change someone's role

In **Settings → Team Members**, choose **Admin** or **Member** in the **Role** column. The change saves right away.

## Turn off someone's access

Open the **…** menu on their row and click **Disable**. They can't sign in anymore, and their conversations stay in the workspace. To give them access again, click **Enable**.

To have their account deleted, see [Delete your account](https://support.blujay.io/account/delete-account.md).

## Share your numbers

Your workspace's Blujay numbers are shared by everyone. When you start a new message and your workspace has more than one number, choose which one to send from under **From**. In an existing conversation, you can switch numbers in the contact panel under **Send from**.

## Assign conversations

Assigning a conversation tells your team who's handling it. Anyone on the team can assign a conversation to anyone else.

* **To assign:** open the conversation's contact panel and choose a teammate under **Assignee**.
* **To see your conversations:** in the inbox, choose **Assigned to me** from the assignee filter. Choose **Unassigned** to see conversations nobody has picked up yet.

Assigning doesn't hide a conversation from anyone. It changes who's notified, depending on each person's **Notify me about** setting in [Notifications](https://support.blujay.io/notifications.md).

## Ring the right person for calls

Each teammate can have their own forwarding number, so calls about the conversations assigned to them ring their phone. Admins can set it in the **Forwarding Number** column in **Settings → Team Members**, and each person can set their own in **Call Settings** from their profile menu.

## Common problems

> [accordion] I don't see Settings
>
> Only workspace owners and admins see **Settings**. Ask your workspace owner or an admin to make the change, or to make you an admin.

> [accordion] It says "Email is already in use"
>
> That email is already on your team, or belongs to the owner of another Blujay workspace. Check the **Team Members** list, or use a different email.

> [accordion] My teammate didn't get the invite
>
> Ask them to check their spam folder. Then open the **…** menu on their row and click **Resend invite**.

> [accordion] Their invite link says "Invite no longer valid"
>
> The link expired or was replaced by a newer invite. Click **Resend invite** and ask them to use the newest email.

> [accordion] I can't change the owner's role
>
> The owner's row shows **Role locked**. The owner's role can't be changed, and the owner can't be disabled.

> [card] [Still stuck?](mailto:support@blujay.io)
>
> Email [support@blujay.io](mailto:support@blujay.io) and we'll help you out.


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